Shipping Policy

Order Processing

Orders received by Puutu are normally processed within 1 business day. Processing includes order verification, product preparation, packaging, shipping documentation, and preparation for carrier pickup.

Our regular processing schedule operates Monday through Friday. Orders placed before 5:00 PM EST on a business day may enter the processing cycle for that business day. Orders placed after the 5:00 PM EST cut-off time generally begin processing on the following business day.

Orders placed during weekends or applicable holidays are processed on the next available business day. The handling period refers specifically to the time required to prepare the order and does not include carrier transit time.

Shipping Cost

Puutu offers standard shipping at a flat rate of $6.99. The flat-rate structure provides a straightforward shipping cost so customers can understand the applicable delivery charge before completing their purchase.

Estimated Delivery Timeline

Delivery time consists of two separate stages: order handling and carrier transit. Puutu's standard handling time is 1 business day. Once an order has been shipped, standard carrier transit generally takes 2–6 business days.

Delivery estimates are estimates rather than guaranteed delivery dates. Actual arrival times may vary depending on the destination, carrier operations, weather, transportation conditions, seasonal shipping volume, holidays, and other circumstances outside the reasonable control of Puutu.

Order Cut-Off Time

Puutu's standard order cut-off time is 5:00 PM EST, Monday through Friday. This cut-off helps establish when an order enters the regular processing schedule.

Delivery Services

Puutu uses established delivery carriers to transport customer orders. Depending on the shipment and destination, orders may be delivered through USPS, UPS, or FedEx.

The carrier assigned to an order may vary based on shipping requirements, destination, service availability, package characteristics, and carrier operations. Customers may therefore receive orders through different carriers at different times.

The standard carriers used by Puutu include:

• USPS — United States Postal Service delivery services.
• UPS — United Parcel Service delivery services.
• FedEx — FedEx delivery services.

Tracking Your Order

Tracking information is provided when it becomes available for a shipment. Once an order has been handed over to the carrier, customers can use the tracking information associated with their shipment to follow its progress.

Tracking updates may not appear immediately after shipment. A carrier may need time to receive the package, perform its initial scan, and update its tracking system. Temporary periods without a new tracking scan do not necessarily mean that a package has stopped moving.

The carrier's tracking system provides the most current information regarding the physical movement of a package after it has entered the carrier network.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order. Please carefully review the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

Incorrect or incomplete shipping information may result in delivery delays, unsuccessful delivery attempts, address corrections, or the return of a shipment to the sender.

If you notice an incorrect address after placing an order, contact Puutu as soon as possible at [email protected]. We will review the order status and determine whether an update is still possible.

Address changes cannot be guaranteed once an order has been processed, packed, or transferred to a carrier.

Delivery Attempts

Delivery attempts are managed by the carrier responsible for the shipment. Depending on the destination and carrier procedure, a package may be delivered to the shipping address, left in an appropriate location, held for pickup, or subject to another delivery attempt.

If a delivery attempt is unsuccessful, customers should review the tracking information for any instructions provided by USPS, UPS, or FedEx.

Delayed Shipments

Puutu makes reasonable efforts to process orders within the stated handling period. However, once a package enters the carrier network, delivery timing may be affected by circumstances beyond Puutu's control.

Examples may include severe weather, transportation interruptions, high seasonal volume, carrier facility delays, address-related issues, holidays, or other operational circumstances.

If your order exceeds the estimated transit period, please check the latest tracking information first. If you need additional assistance, contact our support team with your order details.

Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, first verify the shipping address associated with your order. You should also check common delivery locations around your property and ask household members, building management, reception staff, or other individuals who may have accepted the package.

If the package remains unavailable, contact the carrier using the tracking information and notify Puutu's customer support team. We will review the available order and shipment information and assist where possible.

Damaged Shipments

Customers should inspect packages after delivery. If an item appears to have been damaged during transportation, contact Puutu promptly at [email protected].

To help us review a shipping damage concern, we may request the order number and photographs showing the shipping package, packaging materials, and affected product. Providing complete information can help us assess the situation more efficiently.

Lost Packages

If a shipment appears to be lost or has remained without tracking movement for an extended period, customers should contact Puutu with the order number and available tracking information.

We may review the shipment status and coordinate with the applicable carrier when appropriate. Carrier tracking records and delivery scans may be used when evaluating the status of a shipment.

Shipping During Holidays

Weekends and holidays may affect order processing and carrier transit schedules. Orders placed outside regular business days may not begin processing until the next available business day.

During periods of increased shipping volume, including major holiday seasons, carrier transit times may take longer than the standard estimate of 2–6 business days.

Customer Responsibilities

Customers can help prevent avoidable delivery problems by following these basic steps:

• Enter a complete and accurate shipping address.
• Review order information before completing checkout.
• Monitor shipment tracking when tracking information is available.
• Follow carrier instructions for delivery attempts or pickup.
• Check packages promptly after delivery.
• Contact Puutu promptly if a shipping issue occurs.

Shipping Summary

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