Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you use the website, create an order, contact customer support, or communicate with Puutu.

Depending on how you interact with our services, information may include:

• Full name.
• Billing and shipping address.
• Email address.
• Telephone number when provided.
• Order details and purchase history.
• Customer service communications.
• Information you provide in connection with returns or refunds.
• Other information voluntarily submitted through the website.

2. Payment Information

When you place an order, payment information may be required to complete the transaction. Payment details are generally processed through the applicable payment service provider.

Puutu does not need to retain complete payment card information for ordinary order processing. Payment providers may independently collect and process payment information according to their own privacy practices and terms.

Customers should review the privacy and security information provided by their selected payment provider for additional details regarding payment processing.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard website technologies.

This information may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages viewed and website interactions.
• Approximate visit time and duration.
• Referring website or page.
• General technical and diagnostic information.

This information may be used to understand website performance, identify technical problems, improve usability, and maintain website security.

4. Cookies and Similar Technologies

Puutu may use cookies and similar technologies to support website functionality, remember certain preferences, understand website usage, and improve the shopping experience.

Cookies are small data files that may be stored on your device when you visit a website. Some cookies are necessary for website functions, while others may support analytics, preferences, or other features.

Your browser may provide controls that allow you to manage or block certain cookies. Disabling some cookies may affect the functionality or availability of particular website features.

5. How We Use Information

Puutu may use collected information for legitimate business and operational purposes, including:

• Processing and fulfilling orders.
• Providing shipping and delivery services.
• Processing returns, refunds, and order adjustments.
• Responding to customer service requests.
• Communicating about orders and account activity.
• Maintaining website functionality and security.
• Detecting and preventing fraudulent or unauthorized activity.
• Improving products, services, and website performance.
• Understanding website usage and customer interactions.
• Complying with applicable legal obligations.

6. Order and Transaction Information

When you purchase a product from Puutu, we use the information necessary to process and fulfill your transaction. This may include your name, contact information, shipping address, order details, and information necessary for payment processing.

Order information may also be used to provide shipping updates, respond to questions, verify transactions, process returns, and maintain appropriate business records.

7. Shipping and Delivery Information

Shipping information must be shared with appropriate service providers when necessary to deliver an order. This may include the customer's name, shipping address, contact information, order details, and tracking-related information.

Puutu may work with USPS, UPS, FedEx, and other service providers as necessary to fulfill and deliver orders. These providers may process information according to their own policies.

8. Customer Support Communications

If you contact Puutu by email or through another available customer support channel, we may retain information from the communication to respond to your request and maintain an appropriate record of the customer service interaction.

Customer support information may include your name, email address, order number, message content, photographs, and other information you voluntarily provide.

9. How We Share Information

Puutu does not sell personal information as part of the ordinary operation of our online store. Information may be shared when reasonably necessary to provide our services, complete transactions, protect the website, or comply with legal requirements.

Information may be shared with:

• Payment processing providers.
• Shipping and delivery providers.
• Website hosting and technical service providers.
• Analytics or performance service providers.
• Customer support or operational service providers.
• Professional advisers when reasonably necessary.
• Government authorities or other parties when legally required.

10. Service Providers

Puutu may work with third-party companies that provide services necessary to operate the website and fulfill customer orders. These providers may process personal information on our behalf for specific business purposes.

Service providers are expected to handle information according to applicable contractual, legal, and security requirements relevant to the services they provide.

11. Legal Requirements

Puutu may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable law, legal process, court orders, governmental requests, or other valid legal obligations.

Information may also be disclosed when reasonably necessary to investigate fraud, protect the security of our website, enforce applicable terms, or protect the rights, property, or safety of Puutu, our customers, or others.

12. Data Security

Puutu takes reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should understand that providing information online always involves some level of security risk.

13. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, legal compliance, and legitimate business recordkeeping.

Retention periods may vary depending on the nature of the information, the reason it was collected, applicable legal requirements, and legitimate operational needs.

14. Your Privacy Choices

Depending on applicable law and your circumstances, you may have rights or choices regarding personal information collected by Puutu.

These may include the ability to:

• Request information about personal data we may hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information where legally applicable.
• Object to or restrict certain processing where applicable.
• Request access to certain information where required by law.
• Manage certain cookie or browser settings.

The availability and scope of these rights may depend on applicable privacy laws. We may need to verify your identity before completing certain requests.

15. Marketing Communications

If Puutu offers promotional or marketing communications and you choose to receive them, we may use your provided contact information to send relevant communications.

Where applicable, you may unsubscribe from promotional email communications by following the unsubscribe instructions included in the message.

Transactional communications, such as order confirmations, shipping updates, security notices, and important service messages, may still be sent when necessary to provide services you have requested.

16. Children's Privacy

Puutu's website is intended for general consumers and is not specifically directed toward children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us at [email protected] so we can review the situation and take appropriate action where necessary.

17. Third-Party Websites

Our website may contain links or references to third-party websites or services. These external websites operate independently and may have their own privacy policies, terms, and practices.

Puutu is not responsible for the privacy practices of third-party websites that we do not control. Customers should review the privacy policies of external websites before providing personal information.

18. Third-Party Analytics

Puutu may use analytics or similar technologies to understand website traffic, visitor behavior, technical performance, and general usage patterns.

Analytics information can help us identify areas for improvement, understand how customers interact with the website, and maintain a better online shopping experience.

19. Do Not Track Signals

Some web browsers provide a "Do Not Track" setting. Because browser implementations and standards may vary, our website may not respond to every browser-based Do Not Track signal in the same manner.

20. California and Other U.S. Privacy Rights

Depending on where you live and applicable law, you may have additional rights regarding personal information. Certain U.S. state privacy laws provide residents with specific rights concerning access, correction, deletion, portability, objection, or other forms of control over personal information.

If you believe you have a privacy right applicable to your situation, contact Puutu at [email protected]. We will review your request according to applicable law.

21. Verification of Privacy Requests

To protect customer information, Puutu may take reasonable steps to verify the identity of a person submitting a privacy-related request before providing access to or making changes to personal information.

Verification requirements may depend on the nature and sensitivity of the request. Information provided for verification will be handled according to applicable privacy requirements.

22. International Visitors

Puutu operates from the United States. If you access the website from outside the United States, your information may be processed or stored in the United States or other locations where our service providers operate.

By using the website, you acknowledge that applicable privacy protections may differ depending on the jurisdiction in which information is processed.

23. Changes to This Privacy Policy

Puutu may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, legal requirements, or privacy practices.

When changes are made, the revised policy will be posted on this page. Customers are encouraged to review this Privacy Policy periodically to remain informed about how information may be handled.

24. Privacy Policy Summary

25. Contact Us About Privacy