Payment Methods

1. PayPal

PayPal is currently the only payment method available at Puutu. During checkout, eligible customers can select PayPal and follow the instructions provided by the payment service to authorize the transaction.

Depending on your PayPal account and available payment sources, PayPal may allow you to complete a purchase using funds or payment methods associated with your PayPal account.

Payment authorization is handled by PayPal. Puutu does not control PayPal's individual payment approval decisions, account requirements, security checks, or availability.

2. How to Pay with PayPal

To complete an order using PayPal, select PayPal as your payment option during checkout and follow the instructions presented by PayPal.

1. Review the products in your shopping cart.
2. Confirm your shipping and contact information.
3. Review the order subtotal, shipping charge, and total amount.
4. Select PayPal as the available payment method.
5. Continue to PayPal and sign in or complete the available payment process.
6. Review the transaction details before authorizing payment.
7. Complete the payment and return to the Puutu order confirmation page when prompted.

Customers should not close the payment window before the transaction has been completed unless they intend to stop the payment process.

3. Payment Currency

Puutu displays product and checkout prices in United States Dollars (USD). Customers using PayPal may see additional currency conversion information if their PayPal account or funding source uses a different currency.

Any currency conversion performed by PayPal or another financial institution is subject to that provider's applicable exchange rates, terms, and fees.

4. Order Total

Before completing payment, customers should carefully review the full order total. The amount may include the product price and applicable shipping charges.

5. Payment Authorization

When you submit a payment through PayPal, the transaction may be subject to PayPal's authorization and security procedures.

A payment may be declined, delayed, placed under review, or otherwise restricted by PayPal for reasons outside Puutu's control. If a payment cannot be authorized, the order may not be successfully completed.

If you experience a payment problem, please first review the information displayed by PayPal and confirm that your PayPal account or selected funding source is available for the transaction.

6. Payment Confirmation

After a successful transaction, Puutu will process the order according to our standard fulfillment procedures. Customers should retain their order confirmation and PayPal transaction information for their records.

If you complete a PayPal payment but do not receive an order confirmation, please contact our support team before placing another order. This can help prevent duplicate transactions.

7. Duplicate Payments or Orders

If you believe you have accidentally submitted the same order more than once, contact Puutu as soon as possible at [email protected].

We will review the order status and determine whether cancellation is possible. Orders that have already entered processing or shipment may not be eligible for cancellation and may instead need to follow the applicable return procedure.

8. Payment Security

Payment transactions are processed through PayPal's payment infrastructure. Customers should follow PayPal's security recommendations and ensure that their account credentials are kept private.

Puutu will never ask customers to provide their PayPal password or other sensitive account credentials by email.

9. Payment and Order Processing

After payment has been successfully authorized, Puutu will begin preparing the order according to our standard processing schedule.

10. Failed or Unsuccessful Payments

If PayPal does not successfully authorize a payment, Puutu may be unable to complete the order. Customers should verify their PayPal account, selected funding source, billing information, and any security notifications provided by PayPal.

An unsuccessful payment does not necessarily mean that an order has been accepted. Customers should wait for confirmation before assuming that a purchase has been completed.

11. Pending Payments

In some circumstances, PayPal may display a payment as pending or under review. Puutu may wait for payment confirmation before completing order fulfillment.

If a payment remains pending, the customer may need to review the transaction directly through their PayPal account or contact PayPal for additional information.

12. Refunds

Eligible refunds are processed according to the Puutu Return & Refund Policy. Approved refunds are processed within 12 days, and Puutu does not charge a refund processing fee.

When applicable, refunds are issued through the original payment method. The time required for a refund to appear in a customer's PayPal account may vary depending on PayPal's processing procedures.

13. Cancellations and Payment

If you need to cancel an order, contact Puutu as soon as possible. Cancellation requests are subject to the order's processing status.

If an order is successfully canceled before fulfillment, the applicable refund will be processed according to our refund procedures. If the order has already shipped, the cancellation may no longer be possible and the customer may need to use the return process after delivery.

14. Customer Responsibility

Customers are responsible for ensuring that their PayPal account and payment information are accurate and available for the transaction.

Before completing checkout, please verify:

• The products and quantities in your cart.
• Your shipping address.
• Your contact information.
• The total order amount.
• The PayPal account being used for payment.

15. Currently Available Payment Method

At this time, PayPal is the only payment method available at Puutu. We may add additional payment options in the future as our store develops.

Any new payment methods will be displayed on the website or during checkout when they become available.

16. Payment Methods Summary

17. Contact Us