Cancel/Change Order

1. Requesting an Order Cancellation

If you want to cancel an order, contact Puutu as soon as possible after completing your purchase. Early requests give our team the best opportunity to review the order before fulfillment begins.

Cancellation requests should be sent to [email protected]. Please include your order number and the email address used during checkout so our team can identify the transaction quickly.

A cancellation request is not considered confirmed until Puutu has reviewed the order and confirms that the cancellation can be completed.

2. Cancellation Timing

Puutu normally begins processing orders shortly after they are received. Our standard handling time is 1 business day. Once an order has entered fulfillment, cancellation may no longer be possible.

3. Changing an Order

If you entered an incorrect shipping address, selected the wrong item, need to adjust the quantity, or want to make another change, contact our support team immediately.

Order changes are subject to product availability and fulfillment status. We cannot guarantee that a requested change will be completed once the order has entered processing.

Depending on the order status, you may request changes such as:

• Correcting a shipping address.
• Changing an item or product selection.
• Adjusting the quantity of an item.
• Removing an item before fulfillment.
• Updating certain customer contact information.

4. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an address error, contact Puutu immediately at [email protected].

We will make reasonable efforts to update the address before the order is shipped. However, an address change cannot be guaranteed after fulfillment has started.

5. Orders Already Shipped

Once an order has been shipped, it generally cannot be canceled or modified through our order processing system.

Puutu uses USPS, UPS, and FedEx for delivery. Once a package has entered the carrier network, the shipment is subject to the carrier's operational procedures and restrictions.

If you no longer want an item after it has been delivered, you may contact Puutu regarding the applicable return process. Eligible returns are governed by our Return & Refund Policy.

6. Cancellation After the Order Has Shipped

If your cancellation request arrives after the package has already shipped, we will notify you that cancellation is no longer available at that stage.

After delivery, customers may request a return if the order qualifies under our 60-day Return & Refund Policy. Eligible approved returns are processed without return or restocking fees, subject to the applicable policy requirements.

7. Refunds for Approved Cancellations

If Puutu successfully cancels an order before fulfillment, the applicable refund will be initiated after the cancellation is confirmed.

Approved refunds are processed within 12 days. Puutu does not charge a refund processing fee for approved cancellations.

8. How to Contact Puutu

To request a cancellation or change, email our support team with the subject line "Order Cancellation" or "Order Change." Providing complete information helps us identify the order and review the request efficiently.

Please include:

• Order number.
• Name used for the order.
• Email address used at checkout.
• Requested cancellation or change.
• Correct information, if you are requesting an update.

9. Orders Placed Outside Business Hours

Puutu's customer support team is available from 8:00 AM to 7:00 PM EST, Monday through Saturday.

Orders and requests received outside support hours may be reviewed on the next available support period. Because fulfillment can begin quickly, customers should submit cancellation or change requests as soon as possible rather than waiting for the next business day.

10. Order Cut-Off Time

Puutu's order processing cut-off time is 5:00 PM EST, Monday through Friday. The cut-off time is used as an operational reference for order processing and does not guarantee that a cancellation or change request can be completed before an order enters fulfillment.

11. Product Changes and Availability

Requests to replace an item with another product, style, color, or quantity are subject to inventory availability.

If the requested replacement is unavailable, Puutu may offer another available option or explain the applicable return procedure. A requested product change is not complete until it has been confirmed by our support team.

12. Price Differences

If a requested order change involves a product with a different price, Puutu may need to confirm the applicable price adjustment before completing the change.

Any additional payment or refund resulting from an approved change will depend on the final order adjustment and the applicable payment process.

13. Duplicate Orders

If you accidentally place the same order more than once, contact Puutu immediately with the relevant order numbers.

We will review the fulfillment status of the orders and make reasonable efforts to cancel duplicate orders that have not yet entered fulfillment. Orders that have already shipped may need to follow the applicable return procedure.

14. Customer Responsibility

Customers are responsible for reviewing order information carefully before completing checkout. This includes product selection, quantity, shipping address, email address, and other information submitted with the order.

Puutu is not responsible for delays caused by incorrect information supplied by the customer, particularly when an order has already been processed or transferred to a shipping carrier.

15. Return Option When a Change Is Not Possible

If Puutu cannot cancel or change an order because it has already been processed or shipped, customers may contact us after delivery to determine whether the product qualifies for a return.

Puutu's standard return period is 60 days from the delivery date. Eligible refunds are processed within 12 days after approval, and no return or restocking fee is charged under the applicable Return & Refund Policy.

16. Cancellation & Change Summary

17. Contact Information