Frequently Asked Questions

Puutu offers a selection of bags designed for different everyday and travel needs. Our current product categories include backpack bags, shoulder bags, and travel bags.

Select the product you would like to purchase, choose any available options, add the item to your cart, and proceed to checkout. Review your shipping information and order total before completing payment through PayPal.

Puutu currently accepts PayPal as the available payment method. Payment is completed through PayPal during checkout.

Puutu displays prices in United States Dollars (USD). If your PayPal account uses another currency, PayPal may apply its own currency conversion rates and applicable charges.

Contact Puutu as soon as possible if you need to change an order. We can make reasonable efforts to update an order before fulfillment begins, but changes cannot be guaranteed once processing or shipping has started.

Cancellation requests should be submitted as soon as possible after placing your order. If the order has not entered fulfillment, we will make reasonable efforts to cancel it. Once an order has been processed or shipped, cancellation may no longer be possible.

Puutu charges a flat shipping rate of $6.99 for standard shipping.

Our standard handling time is 1 business day. Handling begins after the order has been successfully processed and payment has been confirmed.

Standard transit time is approximately 2–6 business days after the order has been processed and shipped. Actual delivery may vary depending on the destination, carrier operations, weather, and other circumstances outside our control.

Puutu may ship orders through USPS, UPS, or FedEx. The carrier used may vary depending on the order and delivery requirements.

Our standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders received after the applicable cut-off may be processed during the next available business period.

When tracking information is available, it may be provided after the order has been shipped. Tracking information allows customers to monitor the shipment through the applicable carrier.

Tracking information may take some time to appear or update after a package has been transferred to the carrier. Carrier scans can occasionally be delayed. If tracking remains unchanged for an extended period, contact Puutu for assistance.

Eligible purchases may be returned within 60 days from the delivery date, subject to the conditions outlined in our Return & Refund Policy.

Puutu does not charge a refund processing fee. Eligible returns are handled according to the conditions stated in our Return & Refund Policy.

Once a refund has been approved, Puutu processes the refund within 12 days. The time required for the refunded amount to appear in the customer's PayPal account may vary according to PayPal's processing procedures.

Approved refunds are generally issued through the original payment method, subject to the applicable payment and refund procedures.

If an order has already shipped, it generally cannot be canceled through order processing. After delivery, you may request a return if the order qualifies under our 60-day return policy.

Payment authorization is handled by PayPal. A transaction may be declined because of account restrictions, funding source issues, security checks, incorrect information, or other reasons determined by PayPal.

If your payment is declined, review the information provided by PayPal or contact PayPal directly for assistance.

If PayPal shows a transaction as pending, the payment may still be undergoing authorization or review. Puutu may wait for payment confirmation before proceeding with fulfillment.

Please do not immediately place another order. First check your email, including your spam or junk folder, for an order confirmation.

If you still cannot locate your confirmation, contact [email protected] with the relevant transaction or order information so our team can investigate.

Account requirements may depend on the checkout experience available on the website. Follow the instructions displayed during checkout to complete your purchase.

Contact Puutu immediately at [email protected]. We will make reasonable efforts to correct the address before the order enters fulfillment. Once an order has shipped, an address change may no longer be possible.

Contact our support team as soon as possible if you need to correct contact information associated with an order. Changes depend on the current order status and may not be possible after fulfillment begins.

Puutu is located at 30 Grissom Dr, Stratford, CT 06614, United States.

You can contact our customer support team by email at [email protected].

Support hours are 8:00 AM – 7:00 PM EST, Monday – Saturday.

If you cannot find the information you need, please contact Puutu directly. Include your order number when contacting us about an existing purchase so we can provide more efficient assistance.