Return & Refund Policy

Return Eligibility

Puutu accepts eligible return requests submitted within 60 days from the date the order was delivered. The return period begins on the delivery date shown by the applicable carrier.

To qualify for a return, the item should be returned in a condition that allows it to be inspected and resold. Products should be unused, unworn, clean, and free from damage caused after delivery.

Where applicable, products should also include their original packaging, tags, accessories, and other components supplied with the order. Keeping the original packaging helps protect the item during the return process.

60-Day Return Window

Customers have up to 60 days from the delivery date to request a return. Return requests submitted after the 60-day period may not qualify for a refund.

Items That May Not Qualify

A return may be declined if the product has been used, worn, washed, altered, intentionally damaged, or otherwise returned in a condition that is materially different from the condition in which it was received.

Products that are missing essential components or have damage caused by improper use may also require additional review before a refund can be approved.

If a returned item does not meet the applicable return conditions, Puutu may contact the customer to discuss the situation before completing the refund review.

How to Request a Return

To start a return, contact Puutu at [email protected] within 60 days of the delivery date.

Please include sufficient information for us to identify the purchase and understand the reason for the return. Providing complete information can help reduce unnecessary delays during the review process.

When contacting our support team, please provide:

• Your order number.
• The name used when placing the order.
• The item or items you would like to return.
• The reason for the return.
• Photos when the return involves damage, defects, or an incorrect item.

Customers should wait for return instructions before sending merchandise back. Sending an item to an address that has not been provided or confirmed by Puutu may result in processing delays.

Return Review Process

Once a return request is received, Puutu will review the information provided and determine whether the request meets the requirements of this policy.

If the return is approved, customers will receive instructions regarding how and where to return the merchandise. The returned item may be inspected after it arrives to confirm its condition and eligibility.

Customers should package the product securely to reduce the possibility of damage during return transportation. The item should be protected appropriately and include the required components associated with the original order.

Return Shipping

Puutu does not charge a return or restocking fee for eligible returns. Customers should contact our support team before returning an item so that the correct return instructions can be provided.

Return shipping arrangements may depend on the reason for the return and the circumstances of the order. If an item is incorrect, damaged, or affected by a product-related issue, please provide the relevant details when contacting us.

Refunds

After an eligible return has been received and approved, Puutu will begin the refund process. Approved refunds are processed within 12 days.

There are no refund processing fees or restocking fees deducted from an approved refund under this policy.

Refund Method

Approved refunds are issued using the applicable original payment method whenever possible. The time required for the funds to appear in the customer's account after Puutu processes the refund may vary depending on the payment provider or financial institution.

Once Puutu has completed the refund processing, additional posting time may be required by the card issuer, bank, or payment service before the refunded amount becomes visible in the customer's account.

Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, contact [email protected] as soon as reasonably possible.

Please include the order number and clear photographs showing the item and the relevant issue. Photographs may help us determine whether the problem occurred before delivery, during transportation, or after the product was received.

Do not discard the damaged product or packaging until you have received instructions from our support team, as the information may be useful during the review process.

Incorrect Item Received

If you receive an item that does not match the product ordered, contact Puutu at [email protected] with your order details and photographs of the item received.

Our team will review the order and provide appropriate instructions. Customers should not return an incorrect item without first contacting us and receiving return instructions.

Exchanges

If you would like a different product, size, style, or color, please contact our support team to discuss the available options. Depending on inventory and order circumstances, an exchange may not always be available.

When an exchange cannot be arranged, customers may use the standard return process described in this policy and place a new order separately.

Order Cancellations

If you need to cancel an order, contact Puutu as soon as possible after placing it. Because orders may enter processing quickly, cancellation requests cannot be guaranteed once an order has been prepared or shipped.

If an order has already been shipped, the customer may need to follow the applicable return procedure after delivery.

Late Return Requests

The standard return period is 60 days from delivery. Requests received after this period may not be accepted unless Puutu determines that an exception is appropriate.

Customers should contact our support team as soon as possible if an unusual circumstance has prevented them from completing a return within the standard period.

Return & Refund Summary

Customer Responsibilities

Customers are responsible for taking reasonable care of products while they are in their possession and before a return is completed. To help ensure a smooth return, customers should:

• Submit the return request within 60 days of delivery.
• Keep the product in unused and undamaged condition.
• Retain original packaging and accessories when applicable.
• Provide accurate order information when contacting support.
• Follow the return instructions provided by Puutu.
• Package returned merchandise securely.
• Keep return shipment information until the return is completed.

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