Shipping Policy
Last Updated: July 15, 2026
Overview
At Puutu, we strive to provide a smooth and reliable delivery experience from the moment an order is placed until it reaches its destination. Every order is carefully prepared and shipped through trusted carriers to ensure products arrive safely and within the estimated delivery timeframe.
The information below outlines our processing procedures, shipping timelines, delivery expectations, and solutions for common shipping-related situations.
Order Processing
Orders are prepared within 1 business day. Orders placed on weekends or holidays will begin processing on the next business day.
Transit Time
After dispatch, delivery generally requires approximately 2–6 business days, depending on destination and carrier operations.
Order Cut-off
Orders submitted before 5:00 PM (EST), Monday through Friday, are usually processed the same business day.
Shipping Charges
| Shipping Service | Fee |
|---|---|
| Standard Shipping | Flat Rate $6.99 |
Estimated Delivery Schedule
| Shipping Stage | Estimated Time |
|---|---|
| Processing Time | 1 Business Day |
| Shipping Time | 2–6 Business Days |
| Estimated Total Delivery | 3–7 Business Days |
Shipping Carriers
Orders are delivered through reputable national carriers selected according to destination and operational efficiency. Depending on the shipment, orders may be fulfilled by:
- USPS
- UPS
- FedEx
Tracking Information
Once an order has been dispatched, tracking details will be sent to the email address provided during checkout whenever available. Tracking updates may require a short period before becoming visible within the carrier's system.
Customers are encouraged to monitor shipment progress directly through the provided tracking information.
Delivery Delays
Although most shipments arrive within the estimated timeframe, certain circumstances may occasionally affect delivery schedules. Factors such as severe weather conditions, transportation disruptions, carrier congestion, peak shopping periods, or other unforeseen events may extend transit times.
Estimated delivery dates are provided for reference and should not be considered guaranteed delivery commitments.
Lost or Missing Packages
If tracking information has not been updated for an extended period or a shipment appears to be missing, customers should allow additional carrier processing time before requesting assistance.
An investigation with the shipping carrier may be initiated when necessary to determine the shipment status.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details entered during checkout are accurate and complete.
Orders shipped to addresses containing incorrect or incomplete information may experience delays, failed deliveries, or return-to-sender situations.
Returned Shipments
Packages returned due to unsuccessful delivery attempts, address issues, or refusal of delivery may require additional processing before reshipment arrangements can be made.
Damaged Packages
If an order arrives with visible shipping damage, customers should retain the packaging materials and inspect the contents immediately upon delivery.
Photographs of the damaged package may be requested to assist in reviewing the shipment issue.
Shipping Availability
At this time, we only offer shipping within the United States and do not currently support international deliveries. If you have questions about shipping eligibility or future availability, please contact us through our Contact Us page.