Frequently Asked Questions (FAQs)

Welcome to the Puutu FAQ page. Below you’ll find answers to the most commonly asked questions about our blazers, trousers, and jackets, as well as our shipping, returns, payments, and policies.

1. Contact Information

Store: Puutu (operated by CHRISTOPHER ASHLEY BROWN)
Address: Apt 200 4850 Maine Ave Se, Rochester, Mn 55904, United States
Website: https://puutu.com/
Email: contact@puutu.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

All customer service inquiries should be directed to the email address listed above.

2. Orders & Purchasing

How do I place an order?

To place an order, simply browse our collection, select your desired item (denim shirt, denim short, or denim short dress), choose your size and quantity, and click “Add to Cart.” Once ready, proceed to checkout and follow the secure payment instructions.

Can I change or cancel my order after placing it?

Yes, you may request to change or cancel your order before it has been processed for shipment. Please contact us as soon as possible at contact@puutu.com. Once the order has shipped, changes or cancellations are no longer possible.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive a confirmation email containing your order details. If you do not receive it, please check your spam folder or contact us.

3. Shipping & Delivery

What is your order processing time?

Orders are processed within 1 business day (Monday – Friday). Orders placed after 5:00 PM EST will be processed the next business day.

How long does shipping take?

Transit time typically ranges from 2–6 business days depending on your location and carrier service.

What is the shipping cost?

We offer a flat shipping rate of $6.99 per order.

Which carriers do you use?

We ship orders using trusted carriers including USPS, UPS, and FedEx.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You may use the tracking number to monitor delivery progress directly with the carrier.

Do you ship on weekends?

Orders are processed and shipped Monday through Friday only. We do not ship on weekends or major holidays.

4. Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Are there return fees?

No. We do not charge restocking fees.

How long do refunds take?

Refunds are processed within 8 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Can I exchange an item?

If you need a different size or style, please contact us. Exchanges are subject to stock availability.

5. Payments

What payment methods do you accept?

We currently accept:

PayPal
Venmo

Is my payment information secure?

Yes. All transactions are processed through secure and encrypted payment gateways to protect your personal and financial information.

6. Products & Sizing

What products does Puutu sell?

Puutu specializes in fashion, including:

Blazers
Trousers
Jackets

How do I choose the correct size?

Please refer to our size guide on each product page. If you are between sizes or unsure, feel free to contact us for assistance.

Will the color look exactly the same as online?

We make every effort to accurately display product colors. However, slight variations may occur due to screen settings and lighting conditions.

7. Account & Privacy

Do I need to create an account to order?

No, you may check out as a guest. However, creating an account allows you to track orders and save your information for future purchases.

How is my personal information used?

Your information is used solely to process orders, provide customer support, and improve your shopping experience. For more details, please review our Privacy Policy.

8. Customer Support

How can I contact Puutu?

You may reach us at:

Email: contact@puutu.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

How quickly will I receive a response?

We strive to respond to all inquiries within 24 hours during business days.

9. Additional Information

What if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We will resolve the issue promptly.