FAQs

Customer Assistance & FAQs

Welcome to the Puutu FAQs page. Here, we’ve compiled answers to help you better understand our products, process, and policies.

01. Orders & Checkout

How do I place an order?
Simply browse our collections, select your desired items, and add them to your cart. Once ready, proceed to checkout and follow the steps to complete your purchase.
Can I change or cancel my order?
Yes, you can request changes or cancellations before your order is processed. Please review our Cancel Policy for full details.

02. Shipping & Delivery

How long does shipping take?
Orders are typically processed within 1 business day and delivered within 2–6 business days. For full details, please see our Shipping Policy.
How much does shipping cost?
We offer a flat shipping rate of $6.99 for all orders within the United States.

03. Payments

Is my payment secure?
Yes, all transactions are processed through secure, encrypted systems to ensure your financial information is protected at the highest level.

04. Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. For complete details, please refer to our Return & Refund Policy.
Are there any return fees?
No, Puutu does not charge return or refund processing fees to ensure a premium experience.

05. Products & Sizing

What types of products do you sell?
Puutu specializes in curated women’s fashion, including cardigans, crop tops, and sophisticated skirts.

Address

11 Miller Ln, Monroe, NY 10950, United States
email
support@puutu.com
support TIme
Mon – Sat: 8:00 AM – 7:00 PM (EST)