Return & Refund Policy

Introduction

We want every purchase from Puutu to be a satisfying experience. If for any reason your order does not fully meet your expectations, we offer a straightforward return and refund process designed to make resolving concerns as simple as possible.

This policy explains when items may be returned, how refund requests are handled, and what customers can expect throughout the return process.

Eligibility

To qualify for a return, items must be requested within the applicable return period and meet the conditions outlined below. Returns submitted outside the return window may not be accepted.

To help ensure a smooth review process, customers may be asked to provide order details, photographs, or additional information regarding the item being returned.

Return Conditions

• Items must be returned within 30 days after delivery.
• Products should be in their original condition.
• Items should remain unwashed, unused, and free from excessive wear whenever possible.
• Original packaging and included accessories should be retained if available.
• Proof of purchase or order confirmation may be required.

Returns that do not satisfy these conditions may be subject to review before approval can be granted.

Non-returnable Items

Certain items may not qualify for return due to their condition or circumstances. Examples may include:

• Products showing significant signs of use or damage after delivery.
• Items returned without sufficient identification of the original order.
• Products altered after receipt.
• Items that cannot reasonably be resold due to hygiene or condition concerns.

Each return request is reviewed individually to ensure fair handling for both customers and our business.

Return Process

Inspection of Returned Items

Once a returned item has been received, it will undergo an inspection process to verify eligibility and confirm that the product meets return requirements.

The inspection process helps ensure that all returns are handled consistently and accurately before refunds are issued.

Refund Timeline

After a return has been approved and inspected, refunds are generally processed within 10 business days.

Financial institutions and payment providers may require additional time before the refunded amount becomes visible in the customer's account.

Refund Method

Approved refunds are normally issued through the original payment method used during checkout whenever possible.

Depending on the payment provider, the timing for receiving refunded funds may vary.

Late or Missing Refunds

If a refund has been approved but the funds have not yet appeared, customers should first verify the status of their payment account and allow additional processing time.

Banking institutions and payment services occasionally require several additional business days to finalize refund transactions.

Exchanges

Exchanges may be available in certain situations, including cases involving damaged merchandise or incorrect items.

Exchange availability may depend on product availability and inventory status at the time the request is reviewed.

If an exchange cannot be completed, another suitable resolution may be offered where appropriate.

Need Assistance?

For questions regarding returns, refunds, damaged products, or return eligibility, customers may contact our customer support team through the Contact Us page for assistance with the return process.