Cancel / Change Order Policy

Introduction

We understand that customers may occasionally need to update information or cancel an order after completing a purchase. Because our fulfillment team begins preparing orders promptly, requests for modifications or cancellations should be submitted as soon as possible.

This policy explains how order changes, cancellations, shipping corrections, and related requests are handled.

Order Changes

Requests to modify an order may include updates such as:

• Changing the shipping address.
• Correcting customer information.
• Adjusting product selections, sizes, or quantities.
• Updating billing information where possible.

While we make reasonable efforts to accommodate these requests, changes cannot be guaranteed once order preparation has started.

Any approved modifications remain subject to product availability and operational limitations at the time the request is reviewed.

Cancellation Window

Orders may generally be canceled if the request is received before the order enters processing or shipment preparation.

Because our fulfillment process begins quickly, cancellation requests should be submitted immediately after placing an order.

Processed Orders

Once an order has entered processing, packing activities may already be underway. At this stage, modifications or cancellations may no longer be possible.

Orders that have already been shipped cannot be canceled and may instead be subject to the applicable return procedures after delivery.

Processing times may vary depending on order volume and operational conditions.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before completing checkout.

If incorrect information is provided, customers should notify us immediately. Address corrections may be possible before shipment preparation begins.

Orders shipped to incomplete, outdated, or inaccurate addresses may experience delays, failed deliveries, or return-to-sender situations.

Additional processing time may be required when address corrections are requested after an order has already entered fulfillment.

Refunds

If a cancellation request is successfully approved before shipment, eligible payments will generally be refunded using the original payment method.

Refund processing typically requires up to 10 business days after approval, although actual posting times may vary depending on financial institutions and payment providers.

If an order cannot be canceled because processing has already begun or shipment has occurred, refund eligibility may instead follow our Return & Refund Policy.

Replacement Orders

If modifications cannot be completed on an existing order, customers may choose to place a new order if desired products remain available.

Availability of products cannot be guaranteed, particularly during periods of increased demand or limited inventory.

Replacement purchases are treated as separate transactions and may be subject to normal processing and shipping procedures.

Customer Responsibilities

To help ensure efficient order fulfillment, customers are encouraged to:

• Review all order details carefully before submitting an order.
• Verify billing and shipping information.
• Ensure selected products, quantities, and options are accurate.
• Contact us promptly if any correction is required.
• Monitor order confirmation communications and shipment notifications.

Providing complete and accurate information helps reduce delays and minimizes the likelihood of shipment complications.

Contact Us

If you need assistance regarding order changes, cancellation requests, shipping information updates, or related concerns, please contact our customer support team through our Contact Us page.