Shipping & Delivery Policy
Thank you for shopping with Puutu. This Shipping & Delivery Policy outlines how orders placed on https://puutu.com/ are processed, shipped, and delivered. We are committed to providing clear, transparent, and reliable shipping information so that you can shop with confidence. This policy applies to all products sold on our website, including blazers, trousers, and jackets.
By placing an order with Puutu, you agree to the terms outlined below. Please review this policy carefully before completing your purchase. If you have any questions regarding shipping or delivery, our customer support team is available at contact@puutu.com during our support hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST).
1. Contact Information
Store: Puutu (operated by CHRISTOPHER ASHLEY BROWN)
Address: Apt 200 4850 Maine Ave Se, Rochester, Mn 55904, United States
Website: https://puutu.com/
Email: contact@puutu.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
All customer service inquiries should be directed to the email address listed above.
2. Order Processing & Handling Time
All orders placed on puutu.com are subject to order verification, quality control checks, and packaging prior to shipment. Our standard handling time is 1 business day. Handling time refers to the time required to prepare your order before it is shipped.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
Order Cut-Off Time
The daily order cut-off time is 5:00 PM Eastern Standard Time (EST).
- Orders placed before 5:00 PM EST (Monday–Friday) will be processed the same business day.
- Orders placed after 5:00 PM EST will be processed the next business day.
- Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information.
3. Shipping Timeframes
After the 1 business day handling period, orders are shipped via one of our trusted carrier partners: USPS, UPS, or FedEx. Transit time refers to the time the package is in transit after leaving our fulfillment facility.
Our standard estimated transit time is 2–6 business days, depending on the shipping destination and carrier routing conditions.
Estimated Delivery Timeline
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing (Handling) | 1 Business Day | Quality check, packaging, and dispatch preparation |
| Transit Time | 2–6 Business Days | Carrier delivery time after shipment |
| Total Estimated Delivery | 3–7 Business Days | From order placement to delivery (excluding holidays) |
Please note that delivery estimates are calculated in business days and do not include weekends or public holidays. While we strive to meet the estimated delivery window, actual delivery dates may vary due to external factors such as carrier delays, severe weather, or peak shipping seasons.
4. Shipping Rates
Puutu offers a simple and transparent flat-rate shipping structure.
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping (USPS / UPS / FedEx) | $6.99 (Flat Rate) | 3–7 Business Days (including handling) |
Shipping costs are calculated and displayed at checkout before you complete your purchase. There are no hidden shipping fees beyond the stated flat rate of $6.99.
5. Delivery Services & Tracking
All Puutu orders are delivered through established national carriers, including:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
Carrier selection is determined based on shipping destination, package weight, and logistical efficiency to ensure timely delivery.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing:
- Your tracking number
- The selected carrier
- A direct link to track your shipment
Tracking information typically becomes active within 24 hours after the shipment has been dispatched. Customers are responsible for monitoring their tracking details and ensuring availability to receive their packages when necessary.
6. Shipping Destinations
Puutu currently ships within the United States. We do not ship to P.O. boxes or APO/FPO addresses at this time unless supported by the selected carrier.
If you are unsure whether we can ship to your location, please contact us prior to placing your order.
7. Address Accuracy & Undeliverable Packages
Customers are responsible for providing accurate and complete shipping information at checkout. Please carefully review your shipping address before submitting your order.
Puutu is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Packages returned due to address errors
- Delivery failures due to inaccessible locations
If a package is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.
8. Lost, Delayed, or Damaged Shipments
While we work closely with USPS, UPS, and FedEx to ensure reliable delivery, occasional shipping disruptions may occur.
Delayed Shipments
If your tracking status has not updated within the estimated timeframe, please allow additional time during peak seasons or adverse weather conditions. If your package appears significantly delayed, contact our support team for assistance.
Lost Packages
If your tracking information indicates delivery but you have not received your package, please:
- Verify the shipping address on your order confirmation
- Check with household members or neighbors
- Contact the carrier directly using your tracking number
If the issue remains unresolved, contact us at contact@puutu.com within 7 days of the marked delivery date so we can investigate further.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. Include clear photos of:
- The damaged product
- The packaging materials
- The shipping label
We will evaluate the issue and provide an appropriate resolution in accordance with our return and refund policies.
9. Risk of Loss & Title Transfer
All purchases made through puutu.com are made pursuant to a shipment contract. Risk of loss and title for items pass to the customer upon delivery of the order to the shipping carrier.
Once the package has been handed over to USPS, UPS, or FedEx, delivery timing and handling are managed by the carrier.
10. Delivery Attempts & Refused Shipments
Carriers may make multiple delivery attempts depending on their internal policies. If a shipment is refused or remains unclaimed and is returned to Puutu, the customer may be responsible for additional shipping charges.
Refunds for refused shipments may exclude original shipping fees.
11. Order Changes & Cancellations
Because orders are processed quickly, modification or cancellation requests must be submitted before 5:00 PM EST on the same business day the order is placed.
After an order has been processed or shipped, we are unable to modify the shipping address or cancel the order.
12. Peak Season & Force Majeure
During high-volume periods such as holidays, promotional events, or unforeseen events (including severe weather or carrier disruptions), delivery timeframes may be extended beyond our standard estimates.
Puutu is not liable for delays caused by events beyond our control, including natural disasters, labor strikes, transportation interruptions, or government actions.
13. Policy Updates
Puutu reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Customers are encouraged to review this policy periodically for updates.
By placing an order with Puutu, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.
