Return & Refund Policy

At Puutu, we are committed to providing high-quality including blazers, trousers, and jackets. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund process.

This Return & Refund Policy explains the conditions, timelines, and procedures for returning items purchased from https://puutu.com/. By placing an order on our website, you agree to the terms outlined below.

1. Contact Information

Store: Puutu (operated by CHRISTOPHER ASHLEY BROWN)
Address: Apt 200 4850 Maine Ave Se, Rochester, Mn 55904, United States
Website: https://puutu.com/
Email: contact@puutu.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

All customer service inquiries should be directed to the email address listed above.

2. Return & Refund Overview

The table below summarizes the most important details of our return and refund process.

Policy Detail Information
Return Window Within 30 days after delivery
Refund Processing Refund issued within 8 business days after item inspection
Item Condition Items must be unused, unworn, unwashed and in original condition with tags
Return Shipping Customer pays return shipping unless item is damaged or incorrect
Refund Method Refund sent to the original payment method
Restocking Fees No restocking fees

3. Return Eligibility

Customers may request a return within 30 calendar days from the date of delivery. After 30 days from the confirmed delivery date, returns will no longer be accepted.

To qualify for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • The item must be in its original condition with tags attached.
  • The item must be returned in the original packaging.
  • The item must not show signs of wear or damage caused by the customer.

We reserve the right to refuse returns that do not meet these requirements.

4. Items Not Eligible for Return

  • Items returned after the 30-day return window.
  • Items that have been worn, washed, altered, or damaged by the customer.
  • Items without original tags or packaging.
  • Items marked as final sale (if applicable).

If a non-eligible item is returned, it may be sent back to the customer at their expense.

5. How to Initiate a Return

To start a return request, please contact our customer support team:

Email: contact@puutu.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Please include the following information:

  • Your full name
  • Your order number
  • The item(s) you wish to return
  • The reason for return
  • Photos of the item (if defective or damaged)

Once your request is approved, we will provide return instructions and the return address.

Please do not send items back without authorization, as unauthorized returns may not be processed.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective item
  • An incorrect item received
  • A damaged item upon arrival

We recommend using a trackable shipping service. Puutu is not responsible for items lost or damaged during return transit.

7. Refund Processing

Once the returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be processed within 8 business days.

Refunds are issued to the original payment method. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Puutu does not charge any restocking fees.

Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

You may be asked to provide:

  • Photos of the product
  • Photos of the packaging
  • Your order number

After verification, we will offer either:

  • A replacement item (if available), or
  • A full refund

In these cases, Puutu will cover the return shipping cost.

9. Exchanges

We process exchanges by return and repurchase.

  1. Submit a return request for the original item.
  2. Place a new order for the desired size or style.

This helps ensure faster processing.

10. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company.
  • Contact your bank as processing times may vary.

If you still have not received your refund, contact us at contact@puutu.com.

11. Order Cancellations

Orders may be canceled before they are processed for shipment.

If your order has already shipped, it must follow the standard return process.

12. Policy Updates

Puutu reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Customers are encouraged to review this policy periodically for updates.

By placing an order with Puutu, you acknowledge and agree to the terms outlined in this Return & Refund Policy.